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Terms and Conditions
Placing Orders
You may place an order through the shopping cart on this web site. Alternatively, you may order by telephone, voice mail, fax or regular mail. Please refer to Contact Information for details. These orders will be filled specifically as ordered, charged current prices, and must have product numbers, as well as, descriptions to ensure proper order fulfillment.
If ordering on this shopping carr or by e-mail, telephone or fax, all shipments must be paid at the time of purchase with credit card (VISA, MASTER CARD, AMERICAN EXPRESS or DISCOVER) or with prior-established credit. DO NOT SEND YOUR CREDIT CARD NUMBER TO US VIA EMAIL. Call, fax or mail it to us separately. Be sure to include your expiration date and the three digit security code from the back of the card. We can keep your card information on file for future orders, if you wish.
Orders which you mail in may be paid by credit card, money order or check. Please keep in mind that we cannot hold merchandise, while awaiting money order or check payment. (For example: If you need a shoe which happens to be the last one in stock of that size, it may be sold by the time we receive your money order or clear your check. In that case, we will refund your payment for the unavailable merchandise.) Orders paid by personal check are held 15 business days until the check has cleared. All payments must be made in U.S. funds, drawn on a U.S. bank. To speed your order, send a money order for the total amount.
Shipments against open accounts are subject to the terms and conditions stated in our complete credit policy. Call 724-662-0808 for quantity pricing information.
Please note: We will be establishing contracts with all dealers and wholesale purchasers. Before you place your first order, a contract will need to be reviewed and returned to us. Please call for details.
Shipping Shipping for online orders is calculated automatically and charged through the shopping cart procedure. We generally ship by UPS unless we receive specific shipping instructions otherwise. All merchandise is subject to a shipping charge F.O.B. Mercer, PA. Please give us your complete street address. UPS will not deliver to a P.O. Box! The UPS rates have recently been increased, and UPS has added a fuel surcharge that varies monthly.
Telephone, fax or e-mail orders: we will need to pass all surcharges along on orders at the existing UPS rate when shipped. Please call for the amount of the surcharge, which UPS is currently adding. You can call us toll free for an up-to-the-minute shipping quote.
We will be pleased to estimate a merchandise UPS arrival time. Please let your local delivery person know to expect a package. If a few extra days have passed and the merchandise is not received, please contact us so we can trace your shipment. UPS is also offering a free service. If you provide us with your email address, UPS will send you an email when they pick up your package. They will provide you with an estimated arrival time and a tracking number so that you can track your package. We do not use your email address for any other purpose or give it to anyone but UPS. UPS also indicates that they do not disclose email addresses.
International customers can access shipping charge information on the shopping cart. You may also call or fax for a shipping quote. Also please note: Many countries have special requirements on incoming international packages. We are pleased to send packages to customers overseas, but cannot be responsible for special requirements beyond name, address, and the contents marking: Folk dancing supplies. We recommend that you inquire at your local receiving post office and local customs office, concerning any additional package and customs requirements. Examples may be, but not limited to, the following: Passport number, local telephone number, detailed contents classification code number or other special marking on package. Please provide all of this information when placing your order.
Cancellations and Returns
To cancel your order, once placed, you need to call and speak with a Customer Service Representative. Email notification is not sufficient. If your order has been processed, there is a $25.00 restocking fee.
All orders are doubly checked and carefully packed. If damage or shortage occurs, report immediately to the carrier for inspection as our liability ceases upon delivery to the carrier. If you wish to return merchandise within 30 days, call for an authorization number. Please pack merchandise to be returned in the original packaging with your return address and instructions for replacement or refund. You must call for a return authorization number. Merchandise returned may be eligible for a refund. No refund on shipping charges unless merchandise is deemed defective by the manufacturer. Send to:
Stevens Clogging Supplies, Inc.
49 Franklin Rd.
Mercer, PA 16137
USA
Website and Pricing
This website relies on technologies of the internet, our host server, the United States Postal Service and United Parcel Service (UPS). While we have tried to be diligent in presenting information clearly and correctly, errors may arise. Please do not hesitate to call us at our contact numbers with any questions you may have. We do reserve the right to void any transaction, in which the prices or other terms appear incorrectly on the site or are calculated erroneously through the technologies on which the site relies. Any or all pricing may change at any time and without notice. Thank you. |
